Thousands of Mysterious Account Closings in Bittrex
Cointelegraph recently began receiving complaints about the Bittrex exchange disabling users’ accounts for no apparent reason.
Every complaint we’ve received is that users have attempted to open tickets and have even sought help on the exchange’s Slack, only to be ignored and banned, respectively.
One user complained that he has six Bitcoin in his Bittrex account--over $30,000 at today’s values and no longer has access to his funds and receives no answers to his support tickets.
Many of those who emailed us pointed out that they are using verified accounts, suggesting that it isn’t a KYC/AML problem.
The affected customers are all getting the same message when they attempt to log in to their account:
The silence is deafening
Bittrex did not respond to our request for comment. Bittrex.com/news is blank. An attempt to sign up for their Slack channel failed, with the message “invite_limit_reached.” Bittrex’s Facebook page simply directs any users with problems to go to their support website and file a ticket.
There is no announcement on Twitter, and only one official reply to the numerous tweets that have been directed at them: saying that " please contact bittrex support".
Reports of strange happenings
It’s extremely unusual for an exchange to suddenly disable thousands of accounts without any announcement or any replies to support tickets. It’s even more bizarre that Bittrex is apparently banning people for asking for help in their support Slack. But these aren’t the only weird goings-on at Bittrex lately.
Blogger “The CryptoSyndicate” posted last week suggesting that an internal mistake at Bittrex caused an exchange-wide selloff of altcoins, triggering declines on all other major exchanges.
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